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Privacy Policy

We respect your privacy. When you contact us to enquire or book a stay, we collect only the personal information we need to manage your visit and provide a great safe experience. This may include your name, contact details, and any relevant information relating to your stay.

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We do not share your data with third parties, and we do not use your information for marketing unless you ask us to.

Effective Date: Sept 2025

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Last Updated: Sept 2025

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This Privacy Policy explains how Jill Robertson trading as Re-Inversnaid - referred to as "we", "us", "our" collects, uses, and protects your personal information when you contact us or book accommodation. or courses.

Address: Re-Inversnaid; Inversnaid Lodge, Inversnaid, Stirling FK8 3TU

Email: info@re-inversnaid.com

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We are committed to protecting your privacy in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, which apply in Scotland.

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1. What Information We Collect

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We may collect the following information from you:

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  • Your name

  • Email address

  • Phone number

  • Address (if required for invoicing or contact)

  • Dates and details of your intended visit

  • Payment details (including card or bank information for transfers if applicable)

  • Any relevant notes or preferences (e.g. relevant health, allergy, dietary or accessibility requirements)

  • Website user information (including user journeys and cookie tracking)

  • Photographs and video recording may be taken during course participation with consent.

  • We do not collect any unnecessary or sensitive data unless it is directly relevant to your booking or stay.

 

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2. How We Use Your Information

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We only use your data to:

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  • Respond to your enquiries

  • Confirm and manage your booking

  • Manage the guest experience before, during, and after your stay

  • Comply with legal or tax obligations

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We do not use your data for marketing unless you give explicit consent.

 

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3. How We Store Your Data

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  • Your data is stored securely in password-protected systems (e.g. email, booking records).

  • We do not store your data longer than necessary. Typically, relevant data is retained for up to 7 years for legal and tax purposes.

  • If you request that we delete your data, we will do so unless we are required to retain it by law.

 

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4. Who We Share Your Data With

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We do not sell, rent, or trade your data.
We may share your data only if:

  • It’s required to comply with a legitimate and legal obligation

  • You have explicitly asked us to share it (e.g. with a service provider for your stay)

 

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5. Your Rights Under UK GDP

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Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

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Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

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  • Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. 

  • Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. 

  • Your right to erasure - You have the right to ask us to delete your personal information. 

  • Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. 

  • Your right to object to processing - You have the right to object to the processing of your personal data. 

  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. 

  • Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. 

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In suymmary you have the right to:

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  • Access the data we hold about you

  • Correct any inaccurate data

  • Request that we delete your data

  • Restrict or object to certain processing

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

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Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

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If you make a request, we must respond to you without undue delay and in any event within one month.

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To make a data protection rights request, please contact us using the contact details at the bottom of this privacy notice.

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6. Contact Us

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If you have any questions or concerns about how your information is used, please contact:

Re-Inversnaid - Jill Robertson

Inversnaid Lodge, Inversnaid, Stirling FK8 3TU

info@re-inversnaid.com

+447712002068

 

Thank you for trusting us with your information. We are committed to keeping it safe.

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